Ready to turn solid desktop support skills into a career in enterprise endpoint engineering? As a Deskside Technician in Boyers, PA, you will take on the issues the Service Desk could not solve remotely and learn secure, mission-grade configuration from the ground up.
QBE is seeking a motivated Deskside Technician (Boyers, PA) to analyze and resolve escalated Tier II end-user computing issues for an enterprise IT Customer Support Services program supporting a Department of War agency with approximately 13,000 users across multiple security enclaves. When the Tier I Service Desk cannot resolve an issue remotely, you will determine root cause and business impact, decide whether to repair, reconfigure, re-image, replace, or escalate, evaluate configurations against the enterprise baseline and STIG requirements, and implement the chosen solution using administrative privileges. You will also assess hardware lifecycle data, coordinate vendor service as the Government's technical liaison, and turn recurring escalations into knowledge articles, building a strong foundation in enterprise endpoint engineering and secure configuration. You will independently analyze situations, determine the appropriate course of action, and exercise discretion and independent judgment on matters of significance to the program and its customers.
THIS IS AN ONSITE ROLE IN BOYERS, PA WITH UP TO 10% OF TRAVEL INVOLVED.
About QBE, LLC
QBE is a technology and security solutions provider supporting defense and federal customers worldwide. We deliver capabilities where precision, accountability and technical excellence directly support national-level objectives. Our people work in small, embedded teams where their expertise is visible and valued.
#qf
#qg
What you will do
PI288170217
This job is available exclusively to members for the first 7 days after posting. Become a member to view the full details and apply.
Insert additional messaging here.
